Careers

• Transport employees and/or customers to and from the parking lot to designated stops at the facility.
• Transport VIP guests via tribal vehicle to (including but not limited to) off-site hotels and city airport.
• Complete a pre-trip inspection log, prior to operating any tribal shuttle, bus or limo. This includes checking for any previous exterior or interior damage, emergency equipment (fire extinguisher, first aid kits, etc. braking system (back alarms and emergency brakes, etc.), vehicle safety (tire pressure, turn signals, head and tail lights, etc.) and cleanliness of the vehicle.
• Perform all other duties as assigned.

Quick Apply

• Assist patrons at the Players Club desk or kiosk with creating new accounts, reprinting cards for existing accounts, and facilitating PIN resets.
• Welcome and greet patrons into Players Club/Kiosk locations to ensure guest awareness.
• Inform customers of our promotions and card benefits while providing excellent customer service. Explain tiered card and rewards system and how to ensure patrons are receiving credit for their play.
• Determine complimentary worthiness of card play using established guidelines and guest point total listed in the Casino Management system.
• Create Club Passport cards using kiosks or entering customer data into computer systems capturing information such as Name, Address, Telephone Number, Email Address and Gender in order to track game play for gifts, promotional participation, and to increase membership.
• Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g. downloadable credits, flash play, win/loss statements, direct mail offers, table games available, and promotional events occurring).
• Accurately and efficiently update patron information using ACSC system and casino based facility software.
• Perform all other duties as assigned.

Quick Apply

• Monitors and ensures the safety of guests, employees and tribal assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental guidelines.
• Monitors and maintains control of facility access points and permitted areas of entry and responds to sounding alarms ensuring the safety of employees, guests and tribal assets. Assists other departments when emergency conditions threaten or actually exist (fire, weather, medical, etc) to assure the facility is protected.
• Prepares reports based upon observations, information and occurrences to ensure compliance with departmental standard operating procedures.
• Assists in maintaining customer and employee confidence and safeguards the operations by maintaining confidentiality of all information they may be exposed to in the performance of their duties.
• May be required to monitor the opening and closing of machines for routine repairs and maintenance to ensure the integrity of the machine is maintained.
• May be required to provide escort for the transfer of monies at or within the facilities.
• Interpreting and enforcing established guidelines in conjunction with operations in order to protect the assets of the Chickasaw Nation.
• Perform all other duties as assigned.

Quick Apply

Line Cook

• Estimate food consumption; then requisition or purchase supplies, or procure food from storage.
• Portion, arrange and garnish food as well as assist cashier in the expediting of orders.
• Regulate temperature of ovens, broilers, grills and roasters.
• Season and cook food according to recipes or personal judgment and experience.
• Wash, peel, cut and de-seed fruits and vegetables to prepare them for consumption.
• Weigh, measure and mix ingredients according to spec recipes using various kitchen utensils and equipment.
• Inspect food preparation and serving areas to ensure observance of safe, sanitary food-handling practices.
• Assist all fellow co-workers as needed.
• Grill, sauté, deep fry, bake broil and microwave raw and prepped foods.
• Measure and assemble ingredients and cook all items according to specific recipe and menu guidelines.
• Maintain cooking line in clean, sanitary and safe manner.
• Stock/restock items on line according to specifications.
• Wash and clean raw food products.
• Peeling, dicing, shredding and slicing food products using electric equipment.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Maintain personal health and sanitation standards (wash hands after using the restroom, etc.).
• Review work procedures and operational problems in order to determine ways to improve service, performance and/or safety.
• Prepare, to order, all food items following standard recipes and procedures within specified time limits (8-10 minutes at lunch; 10-12 minutes at dinner).
• Prep assigned items.
• Other duties as assigned.

Cashier

• Develop and maintain professional functional working with restaurant employees and guests.
• Greet guests as they enter the restaurant (within 30 seconds).
• May handle guest complaints, inquire about the quality of the dining experience, thank guests and invite them to return.
• Handle cash in an accurate and responsible manner.
• Take register readings, make interim cash reports, count cash register receipts and make frequent cash drops according to Company cash-control policies.
• Answer the telephone, take messages and take and complete all To Go orders.
• Maintain guest checks in numerical order.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Responsible for the service of products within the outlet.
• Always have a friendly, positive, helpful attitude.
• Has full knowledge of all food and beverage products and garnishes being served and is fully aware of any and all changes to any menu items.
• Comply with all uniform and appearance standards per SOP guidelines.
• You are aware of all posted information on bulletin boards and in newsletters and will attend any departmental meetings.
• You are flexible and willing to assist others with tasks that may not normally be your responsibility.
• Anticipate the guests’ needs and concerns.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or acting supervisor.

Dishwasher/Busser

• Sort and rinse dirty dishes, glass, tableware and other cooking utensils and place them in racks to send through dish machine.
• Sort and stack clean dishes. Carries clean dishes to cook’s line and other proper storage areas.
• Rewashes soiled dishes before delivering.
• Change dishwater in dish machine every hour.
• Wash pots, pans and trays by hand.
• Remove trash and garbage to dumpster.
• Set up or break down dishwashing area.
• Clean and roll/unroll mats.
• Fill/empty soak tubs with cleaning/sanitizing solutions.
• Sweep/mop floors.
• Assemble/disassemble dish machine.
• Sweep up trash around exterior of restaurant and garbage dumpster.
• General restaurant and restroom cleaning as directed.
• Wipe up any spills to ensure kitchen floors remain dry.
• Must notify Manager anytime dish machine wash or rinse cycle falls below safety standard temperatures.
• Speak with guests to ensure satisfaction with food and service, and to respond to complaints.
• Remove dishes and glasses from bar and take them to the kitchen for cleaning.
• Clean dining room, tables and/or counters after guests have finished dining.
• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
• Maintain personal health and sanitation standards (wash hands when using restrooms, etc.).
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety.
• Other duties as assigned.

Quick Apply

• Greet patrons in the valet area by opening the car door and offering to take their keys.
• Receive vehicle from guest and complete valet retrieval slip, to be given to the customer and maintained for retrieval purpose in valet booth.
• Complete a walk around of the vehicle and finish valet checklist, checking for damage prior to parking the vehicle.
• Park vehicle in appropriate area and give car keys and retrieval slip to Valet Booth Attendant. Keys are placed in slots, as printed on the retrieval ticket.
• Retrieve vehicle taking customer’s retrieval ticket to valet booth to obtain keys. Identify the car and drive the car to the valet area and hold the door open for patrons.
• Perform all other duties as assigned.

Quick Apply

• Provides first class customer service – courteous and helpful to all internal and external customer types.
• Greets and engages with a smile.
• Answers questions in a courteous and professional manner.
• Partners with internal and external services as needed to ensure appropriate referral is made.
• Shares responsibilities for maintaining adequate supplies and equipment.
• Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served.
• Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Explains various aspects of programs, promotions, benefits, rewards and or requirements to internal and external customers, citizens, etc.
• Books guest reservations/tickets for all applicable amenities such as hotel, golf, spa, RV, concert or any other amenity using applicable systems.
• Actively assist in marketing of casino, hotel, citizen, employee and or other events, promotions and activities to both internal and external customers as assigned.
• Covers the reception area at all times.

Quick Apply

• Operate a closed circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed
• Document and record any suspicious gaming activities to pass to supervisors for further investigation
• Maintain a proficient knowledge of all surveillance policies and procedures and a general knowledge of MICS/TICS and CNDC’s overall policies and procedures.
• Update and review current list of barred and banned individuals ensuring strict compliance
• Prepare daily activity and incidents reports to establishing video evidence and perform frequent audits to protect the Chickasaw Nation’s employees and assets.
• Perform other duties as assigned

Quick Apply

• Each employee is required to support the mission of the Chickasaw Nation upon becoming a member of the Chickasaw Nation team. Our mission is “To enhance the overall quality of life of the Chickasaw People”.
• Every employee is responsible to create a winning experience for our guests. What is a “winning experience”? It encompasses exemplary guest services, salesmanship of our players’ cards and all properties, and a true passion to serve our guests.
• Verify all information on shipment arrivals; (i.e. make sure shipments match orders, as in color, products, etc) and ensure items are sent/received in a timely manner.
• Maintains required log of shipments received and shipped including basic information to describe shipment. Signing for boxes as needed.
• Move packages from one area to another using equipment such as fork lift.
• Verifies that outgoing shipments are properly packaged by inspecting packages
• Complete lost and found reports to include basic information such as description, time and date received.
• May schedules material pickups as needed with various transporting companies (UPS, Federal Express, etc.).
• Performs all other duties as assigned.

• Welcome and greet patrons into the gift shop.
• Pick up and sign for cash bank to be used on assigned shift.
• Answer basic questions and lead patrons to items of interest for sale in the gift shop and main facility.  Order catalogue items not in stock for individual customers to meet guest needs.
• Ring up purchase items on cash register, accept credit card or cash, and count out change when required.
• Maintain purchase log of sales conducted on assigned shift to be given to Gift Shop Manager for inventory purposes.
• Answer basic questions concerning services provided at a facility level and direct customers to appropriate area.
• Count down credit card receipts, cash received, and balance cash drawer on assigned shift.  Complete cash report for all cash denomination and credit card receipts.
• Perform other duties as assigned.

General Description:  Responsible for providing high quality guest service to our guests via our Player Development Guest Services program acting as a liaison between the guest, the casino and the WinStar World Hotel.

Supervision Received:   Hotel Services Shift Supervisor

Supervision Exercised: None

Essential Job Functions:

• Process all guest inquiries received; arrange, coordinate and confirm all hotel reservations through the Lodging Management System (LMS).
• Maintain accurate records and updates of room occupancy/availability, all paperwork associated with reservations, folios, and guest stay evaluations.
• Utilizes the ACSC player-rating system in conjunction with Rainmaker to provide information to management for guest comp status determination for casino usage as well as the LMS/Rainmaker system for appropriate management yield of all rooms within the casino block.
• Has active knowledge and ability to speak about the details regarding all casino and hotel events, promotions and activities to both internal and external guests.
• Maintains high standard of courtesy professionalism and discretion in communications to, or about, preferred customers, their arrangements and finances.
• Coordinates the proper resolution of customer dispute resolutions, issues, and concerns with related departments and follows through to ensure that a fair and equitable resolution was achieved.
• Prepare daily, weekly and monthly reports by extracting data from the LMS and Bally’s systems pertaining to the tracking of guest and hotel activity.
• Perform all other duties as assigned.

• Applicants must be ages 21+ to be considered for Security Department positions.
• Applicants must be ages 18+ to be considered for all other WinStar Departmental positions.
• Applicants must be able to pass a background check and drug screening.
• Hiring managers will conduct interviews and potentially hire on the spot.
• Full Time and Part Time employees receive competitive benefits.

• All WinStar World Casino and Resort employees must submit to a Gaming Commission background check and depending on the position receive a gaming license.
• All WinStar World Casino and Resort employees must be able to successfully complete a pre-employment drug test.
• WinStar World Casino and Resort operates 24 hours a day/7 days a week; WinStar World Casino Resort employees must be flexible to work any scheduled shift.

• Valid Social Security Card
• Driver’s License or State Issued ID
• Resume (Optional)
• CBID Card (If Applicable)
• DD214 (If Applicable)